WhatsApp for Business is helping improve business processes.

Example of how are companies using Whatsapp for business applications

Ecommerce Company Increases Customer experience using whats app

Issue: A fast-growing eCommerce website delivers goods across GCC. However, the customer care team is located only in UAE. Customers outside UAE either have to make an international call or have to depend on the email for responses and this started hampering the overall user experience.

Solution: Introduced WhatsApp as a channel for customer care queries so that users don’t have to pay for the calls or wait for email responses. Customers can as well share pictures of faulty goods.

Result: Drastically reduced International calls and increased customer experience.

Airlines Automates Travel Agents’ Queries

Issue: One of the leading Airlines from the region has more than a thousand travel agents across the globe and is handled by 60 Customer care agents. The customer care team gets thousands of emails requesting for change of coupon, and inquiries about the status to name a few. While most of the queries are simple but add up a heavy load to the customer care team and in return delay the reply process.

Solution: Airlines have identified the top 5 queries and automated them using the Whatsapp bot. Agents can now request an update on the Whatsapp channel and receive an instant response to some of their queries.

Result: 25% reduction in the workload for the customer care team and they can now focus more on the actual queries and avoid additional headcounts.

Logistics Company uses WhatsApp for getting location

Issue: A leading logistics company sends out more than 60 thousand messages per day with a link requesting the location of the customer. However, only 10% of the customer click the link. At the time of delivery, each Driver makes more than 25 calls per day requesting the customer to share the location. The whole process takes more than 4 minutes pre-delivery and around an hour per day per driver

Solution: Since WhatsApp has the highest view rate, the company uses this channel to request the delivery and user can instantly share the location without clicking another link

Result: Delivery rate increased by 14% per driver resulting in higher overall delivery /revenue per day.

Result: Delivery rate increased by 14% per driver resulting in higher over all delivery /revenue per day.

How we can improve your WhatsApp for Business Experience

1. Add value by improving your business communications
2. Help set up your WhatsApp for business messaging bots.
3. Setup your WhatsApp for a business account
4. Provide cloud communication services to existing customers
5. Increase Automation through Voice Messages and Cloud IVR
6. Can provide complete cloud communication services through our partner’s white label platform
7. Manage your Facebook Ads to WhatsApp Conversation campaigns to find new customers
8. See how Facebook messenger ads or WhatsApp ads can get you more leads.

Read more on WhatsApp faq

With WhatsApp for business, you can offer a Smart, secure, and interactive platform created exclusively for rich customer communication. Talk to us to improve your Whatsapp Marketing.

Check out how to create Whatsapp Business Account

Also Read: WhatsApp Business for Advertising?
For More Details Contact us on +971503047470 and for Quotes you can contact us on [email protected]
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